Powering growth. Expanding possibilities.

At SGH, we design and develop high-performance, high-availability, enterprise solutions that help our customers solve for the future. Across our computing, memory, and LED lines of business, we focus on serving our customers by providing deep technical knowledge and expertise, custom design engineering, build-to-order flexibility, and a commitment to best-in-class quality. 

We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Powering growth. Expanding possibilities.

At SGH, we design and develop high-performance, high-availability, enterprise solutions that help our customers solve for the future. Across our computing, memory, and LED lines of business, we focus on serving our customers by providing deep technical knowledge and expertise, custom design engineering, build-to-order flexibility, and a commitment to best-in-class quality.

We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Professional Services Technical Expert

Date Posted:  Mar 1, 2024
Requisition ID:  1026
Location: 

US

Brand:  Stratus

For leaders digitally transforming their operations to drive predictable, peak performance with minimal risk, Stratus ensures the continuous availability of business-critical applications by delivering zero-touch computing platforms that are simple to deploy and maintain, protected from interruptions and threats, and operate autonomously. For more than 40 years, we have provided reliable and redundant zero-touch computing, enabling global Fortune 500 companies and small-to-medium sized businesses to securely and remotely turn data into actionable intelligence at the Edge and data center – driving uptime and efficiency.

 

Overview

This position provides Professional Services to Stratus’ premier customers in the US and around the world. Stratus supports customers that are interested in uptime and application availability 24/7. They count on Stratus to deliver systems and services that are resilient. Our customers are in areas such as Payments Processing, Stock Exchanges, Banking, and Infrastructure monitoring. Professional Service offerings can include, but are not limited to, application development and support, DR, install and upgrade support and availability consulting. This position reports directly into the Engineering Director in charge of Professional Services.

This can be a remote position in the United States.

 

Responsibilities

  • Be able to design and develop high availability/resilient systems around network, storage, and application transactions
  • Design customized systems and services that can identify and withstand faults and recover automatically whenever possible
  • Consult with customers to discuss their system, application availability and performance challenges and create software and services to meet those challenges
  • Be able to read and understand a customer’s application code and then design and deliver high quality improvements in performance and availability
  • Understand how to develop and execute test plans to ensure that solutions that are developed meet the customer requirements and have minimal issues once deployed 
  • Ability to develop and execute performance test plans that provide visibility  on specific areas for improvement
  • Be creative on how to solve customer problems
  • Work with the Project Manager to define and scope opportunities
  • Develop and deliver projects within the defined scope
  • Support PS solutions on a timely basis once they are deployed
  • Effectively develop and present technical information to customers

 

Qualifications

  • BS in CS, EE or equivalent
  • 12+ years of relevant experience
  • Solid experience developing resilient/high availability applications and systems
  • Expert in developing, debugging and delivering applications in C; C++ experience a plus
  • Expert with the Linux development environment
  • Expert in developing performance tests and evaluating results that include various aspects of the system (CPU, storage and networking, for example)   
  • Good working knowledge of multi-threading,TCP/IP, OpenSSL and managing certificates
  • Familiar with using open source to develop solutions quickly
  • Collaborative team member with strong interpersonal and relationship building skills
  • Demonstrated ability to meet deadline and juggle multiple timelines
  • A working knowledge of PL/1 a plus

 

 

Compensation & Benefits

The pay range that the Company reasonably expects to pay for this position in the United States is $140,000 - 193,000; the pay ultimately offered within the expected range may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.   

 

Diversity and Inclusion Statement

SGH, together with its affiliates, is committed to creating a diverse environment that embraces differences and fosters inclusion.

 

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.