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Powering growth. Expanding possibilities.

At SGH, we design and develop high-performance, high-availability, enterprise solutions that help our customers solve for the future. Across our computing, memory, and LED lines of business, we focus on serving our customers by providing deep technical knowledge and expertise, custom design engineering, build-to-order flexibility, and a commitment to best-in-class quality.

We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Powering growth. Expanding possibilities.

At SGH, we design and develop high-performance, high-availability, enterprise solutions that help our customers solve for the future. Across our computing, memory, and LED lines of business, we focus on serving our customers by providing deep technical knowledge and expertise, custom design engineering, build-to-order flexibility, and a commitment to best-in-class quality.

We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Field Applications Engineer

Date Posted:  Aug 29, 2024
Requisition ID:  1305
Location: 

TX, US

Brand:  SMART

For more than 30 years, SMART Modular Technologies has been helping customers around the world enable high-performance computing through the design, development and advanced packaging of specialty memory solutions. Our robust portfolio ranges from today’s leading-edge technologies to standard and legacy DRAM and Flash storage products. We provide standard, ruggedized and custom memory and storage solutions that meet the needs of diverse applications in high-growth markets.

 

Overview

As a Field Applications Engineer (FAE), you will be responsible for providing technical support, managing firmware updates, and addressing system issues related to our CXL and other product offerings. You will work closely with customers, engineering teams, and product managers to ensure the successful deployment and operation of our product line.

 

Responsibilities

  • Customer Support: Act as the primary technical point of contact for customers using our products. Provide timely and effective support to resolve technical issues and answer questions related to product functionality and performance. Must have strong lab and debug assist skills.
  • Firmware Management: Monitor and track firmware updates for controller based products such as SSD, NVDIMM, and CXL. Coordinate with the development team to ensure timely releases and effective deployment of firmware updates.
  • System Issue Resolution: Identify, analyze, and troubleshoot system issues related to our products. Work with engineering and development teams to diagnose problems, propose solutions, and ensure resolution.
  • Technical Documentation: Create and maintain technical documentation, including user guides, troubleshooting manuals, and best practice guidelines for our products.
  • Customer Training: Conduct training sessions and workshops for customers to educate them on the use and benefits of our technology. Develop training materials and resources as needed.
  • Product Feedback: Gather feedback from customers and field observations to provide insights for product improvements and feature enhancements. Communicate customer needs and requirements to the product management and engineering teams.
  • Collaboration: Work closely with cross-functional teams, including engineering, sales, and product management, to ensure alignment on product development and customer needs.
  • Field Testing: Assist in the deployment and field testing of our products. Provide feedback and report on field performance to support product refinement and validation.

 

 

Qualifications

  • Education: Bachelor’s degree in Electrical Engineering, Computer Science, or a related field. Advanced degree is a plus.
  • Experience: Minimum of 5-8 years of experience in a technical support or field applications role, with a focus on high-performance computing, interconnect technologies, or similar domains.
  • Technical Skills:
    • Strong understanding and hands on experience with Server and PC technology, BIOS configuration and Windows, Win PE and Linux OS installation.
    • Strong understanding of Compute Express Link (CXL) technology and related standards a plus.
    • Demonstrated strength in debugging and problem solving skills.
    • Strong understanding of Linux and Windows operating systems. Scripting is a plus.
    • Experience with firmware updates, system diagnostics, and troubleshooting.
    • Familiarity with hardware and software integration, as well as performance optimization techniques.
    • Familiarity with protocol analyzers and oscilloscopes.
  • Communication Skills: Excellent verbal and written communication skills. Ability to convey complex technical concepts to non-technical audiences.
  • Customer Focus: Demonstrated ability to manage customer relationships and deliver high-quality support and solutions.
  • Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues.
  • Travel: Willingness to travel occasionally to customer sites and industry events as needed.

 

 

Location

Austin, TX

 

Travel

Occasional

 

Compensation & Benefits

The pay range that the Company reasonably expects to pay for this position in Texas is $131,000 - $155,000; the pay ultimately offered within the expected range may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.   

 

Diversity and Inclusion Statement

SGH, together with its affiliates, is committed to creating a diverse environment that embraces differences and fosters inclusion.

 

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.

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