Powering growth. Expanding possibilities.

At SGH, we design and develop high-performance, high-availability, enterprise solutions that help our customers solve for the future. Across our computing, memory, and LED lines of business, we focus on serving our customers by providing deep technical knowledge and expertise, custom design engineering, build-to-order flexibility, and a commitment to best-in-class quality.

We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Powering growth. Expanding possibilities.

At SGH, we design and develop high-performance, high-availability, enterprise solutions that help our customers solve for the future. Across our computing, memory, and LED lines of business, we focus on serving our customers by providing deep technical knowledge and expertise, custom design engineering, build-to-order flexibility, and a commitment to best-in-class quality.

We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Sr. Technical Program Manager

Date Posted:  Jul 10, 2024
Requisition ID:  1244
Location: 

NC, US

Brand:  PenguinSolutions

The Penguin Solutions™ portfolio, which includes Penguin Computing™ and Penguin Edge™, accelerates customers’ digital transformation with the power of emerging technologies in HPC, AI, and IoT with solutions and services that span the continuum of edge, core, and cloud. By designing highly advanced infrastructure, machines, and networked systems we enable the world’s most innovative enterprises and government institutions to build the autonomous future, drive discovery and amplify human potential.

 

Overview

 

Technical Program Managers are cross-functional leaders who drive scalable, complex and global initiatives with large scale technical programs. The role exists to make Penguin Computing more organized, efficient, and connected to deliver measurable results across a wide range of areas. They are technical people working across the product and infrastructure domains who work on projects that are complex and require extensive cross-functional collaboration. Technical Program Managers go deep on learning their team’s systems and leverage their technical knowledge to influence and drive cross-team projects and roadmaps.

 

The Ultrascale group is an agile, high-performing PMO team consisting of Program Managers, Business Analysts, and technology Subject Matter Experts. In an exceptionally fast-paced environment, we lead programs that address our customer’s crucial initiatives and emerging needs. Ultimately, we are champions for what’s best for customer programs, helping Penguin Computing to achieve business objectives, work strategically together, and enable adaptability in a challenging, rewarding, and ever-changing landscape. We’re always looking for ways to optimize.

 

Responsibilities

  • Lead customer communications and priority negotiations for Meta FAIR program, including weekly meetings and status postings.
  • Drive project planning for FAIR activities (expansions, upgrades, etc.) including coordination with other Penguin groups as needed (Sales, Solutions Architects, Operations, etc.)
  • Partner with managed services lead to a) prioritize and assign Tasks b) coordinate on call and general staffing coverage to ensure SLAs are met
  • Coordinate communications and project activities with Data Center partner (DataBank)
  • Drive completion of Incident Reports, as needed, in a timely fashion.
  • Facilitate lessons learned sessions after major program activities (e.g., OS upgrades) and ensure team has documented processes, runbooks, etc. in appropriate repositories.
  • Articulate the technology, requirements, goals, and milestones of your area.
  • Manage cross-functional programs in a matrix organization covering a range of areas.
  • Lead and prioritize strategic initiatives while working closely with teams across the organization, including partner teams around the world.
  • Tackle complex problems with a strategic mindset and create programs for solving those problems.
  • Proactively identify upcoming risks, inefficiencies, issues, and bottlenecks, and resolve cross-team issues.
  • Develop and manage end-to-end project plans and ensure on-time delivery.
  • Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases.
  • Provide day-to-day coordination and quality assurance for projects and tasks.
  • Define and own metrics and key performance indicators.

 

Qualifications

  • Bachelor’s in engineering, Computer Sciences, or equivalent.
  • 8+ years of experience with program management.
  • Experience leading cross-organizational programs and experience setting and holding teams and individuals accountable to timelines and deliverables.
  • Track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
  • Analytical and problem-solving experience including experience collecting data points across projects to drive change
  • Communication and interpersonal experience, including relationship building and collaboration within a cross-functional team.
  • Experience understanding product requirements and translating needs into plans.
  • Experience working on large scale platforms.
  • Experience working with technical teams, especially in Machine Learning or Artificial Intelligence.
  • Experience in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and keen experience to identify problems and proactively work towards solutions.

 

Location

 

This is a remote position in the United States.

 

Travel

Up to 30%

 

Compensation & Benefits

The pay range that the Company reasonably expects to pay for this position in the United States is $130,000 - $155,000; the pay ultimately offered within the expected range may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.   

 

Diversity and Inclusion Statement

SGH, together with its affiliates, is committed to creating a diverse environment that embraces differences and fosters inclusion.

 

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.